🚚 Shipping Policy – FreePaw
🚚 Shipping Policy – FreePaw
Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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You will receive a confirmation email once your order has been shipped.
Shipping Time
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Average delivery time within Colombia: 7–15 business days.
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International shipping will be available soon.
Tracking
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All orders come with a tracking number, which will be emailed to you once the order has shipped.
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Please allow 3–5 days for the tracking information to update.
Delays
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Shipping times may vary due to external factors (customs, couriers, or weather).
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FreePaw is not responsible for delays outside our control.
Incorrect Address
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Customers are responsible for providing the correct shipping address.
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FreePaw is not liable for orders lost due to incorrect or incomplete addresses.
Lost or Missing Orders
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If your package has not arrived after the estimated delivery period, please contact us.
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We will coordinate with our supplier to resend your order.